Tamrahat — Privacy Policy

1. Introduction

Welcome to Tamrahat. We operate an online marketplace where users can browse product categories, place orders, and complete payments. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make purchases on our site or use our services.

Please read this policy carefully. By using Tamrahat you accept the practices described in this policy. If you disagree with any part, please do not use our services.

2. Scope & Applicability

This policy applies to personal information collected through our website, mobile apps, APIs, customer support channels, and other interactions where we collect information about you. It covers information about customers, visitors, sellers, and other users of Tamrahat.

3. Key Definitions

• Personal Data / Personal Information: Any information that identifies or can be used to identify an individual (e.g., name, email, address, payment data, IP address).
• Processing: Any operation performed on personal data such as collection, storage, use, disclosure, or deletion.
• Controller: Tamrahat (the entity that determines purposes and means of processing).

4. Information We Collect

a) Information you provide directly

• Account data: name, email address, phone number, password (securely hashed).
• Shipping & billing: postal address, delivery instructions.
• Payment info: card details or other payment instrument data — note: we may use third-party payment processors who handle payment details directly.
• Communications: messages you send to customer service, feedback, disputes.

b) Information collected automatically

• Device & browser data: IP address, browser type, device identifiers, OS.
• Usage data: pages visited, search queries, cart activity, click paths, timestamps.
• Cookies & tracking: cookies, local storage, pixel tags, analytics identifiers.

c) Information from third parties

We may receive information from partners, service providers, publicly available sources, and identity verification services (for example, to prevent fraud and verify orders).

5. How We Use Your Information

We use personal information for purposes including but not limited to:

• Providing and maintaining the marketplace and customer accounts.
• Processing orders, payments, refunds, and deliveries.
• Fraud prevention, risk management and security.
• Customer support and communications (including transactional emails and order updates).
• Marketing and promotional communications (where you consented or where permitted by law).
• Improving and personalizing user experience, product recommendations and search results.
• Legal compliance and enforcement of our Terms of Service.

6. Legal Bases for Processing (if you’re in the EU / EEA)

If you are located in the European Economic Area, we rely on the following legal grounds to process your personal data:

• Contract performance: necessary to provide our services and process orders.
• Legal obligation: to comply with tax, accounting, or similar legal duties.
• Legitimate interests: for fraud prevention, platform security, and improving our services — balanced against your rights and freedoms.
• Consent: when applicable (e.g., for marketing emails or certain cookies).

7. Sharing & Disclosure

We may share personal information with:

• Service providers: payment processors, delivery/logistics partners, hosting providers, analytics vendors.
• Marketplace partners: sellers or third-party vendors to fulfill orders and deliveries.
• Legal & safety: when required by law, to respond to legal processes, or to protect rights, property or safety.
• Business transfers: in case of sale, merger or restructuring, user data may be transferred as an asset (with notice where required).

We do not sell your personal information for monetary consideration. If this changes, we will provide notice and options where required by law.

8. Payments & Financial Data

For payment processing, we use trusted third-party payment processors (for example, Stripe, PayPal or local payment providers). These providers may collect or process your payment information directly. We do not store full payment card numbers on our servers unless explicitly stated and handled under strict security controls.

Please review the privacy policy of your chosen payment provider for specific information about how they handle payment data. (Payment processors may operate under their own privacy terms.)

9. Cookies & Similar Technologies

We and our partners use cookies and similar technologies for essential site operation, analytics, performance and advertising. You can control cookie preferences via your browser settings or our cookie consent tool (if provided).

10. Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes (including fraud prevention). Retention periods vary by data category and legal requirements.

11. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. These include encryption for data in transit (TLS), access controls, secure development practices, and vendor security assessments. However, no system is perfectly secure — if a security incident affects your personal information, we will notify you and authorities as required by applicable law.

12. International Transfers

Our systems and service providers may be located in or transfer data to countries outside your jurisdiction. Where required, we use contractual safeguards (standard contractual clauses), data transfer agreements, or other legal mechanisms to provide adequate protection.

13. Your Rights & Choices

Depending on your region, you may have rights such as access, correction, deletion, portability, restriction of processing, and the right to object to certain processing. If you are an EU resident, you may also have the right to lodge a complaint with a supervisory authority.

To exercise rights, contact us at the address below. We may require verification before fulfilling requests and may be unable to comply with certain requests if retention is required by law.

14. Children

Our services are not intended for children under the age of 13 (or higher minimum age where local law applies). We do not knowingly collect personal information from children without parental consent. If we learn that we have collected data from a child without consent, we will take steps to delete it.

15. Third-Party Services

We may link to third-party websites or embed third-party content. These third parties have their own privacy practices and this policy does not apply to them. We encourage you to review any third party’s privacy policy before providing information.

16. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. If changes are material we will provide conspicuous notice (e.g., email or site banner) before the change takes effect. The "Last updated" date at the top indicates when the policy was last revised.

17. Contact Us

If you have questions, requests, or concerns about this policy or our data practices, contact:

18. Additional Notices

Certain jurisdictions (such as California) require additional disclosures. If you are a resident of a jurisdiction that provides specific privacy rights, additional information about those rights may be provided upon request or in region-specific notices.